Shipping policy
1. Processing Time: Orders are typically processed and shipped within 1-2 business days of the order placement, excluding weekends and holidays.
2. Shipping Methods and Rates: We offer a standard shipping rate:
- Standard Shipping (7-10 business days)
Shipping rates are calculated based on the weight of the order. You can view the shipping cost at checkout before confirming your order.
3. International Shipping: Currently, do not offer international shipping. For international inquiries, please contact our customer support at info@gotsul.com
4. Order Tracking: Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can track your package using the link provided in the email or by logging into your account on our website.
5. Delivery Estimates: Delivery times are estimated and not guaranteed. Actual delivery times may vary depending on shipping location, carrier delays, and other factors outside our control.
6. Shipping Address Accuracy: Please ensure your shipping address is entered correctly during checkout. We are not responsible for orders shipped to incorrectly entered addresses.
7. Shipping Restrictions: Certain items may have shipping restrictions or cannot be shipped to certain locations. Any such restrictions will be noted on the product page.
8. Shipping Damage or Loss: In the rare event that your order arrives damaged or is lost in transit, please contact us immediately at info@gotsul.com so that we can resolve the issue promptly.
9. Returns Due to Shipping Issues: If your order is returned to us due to an incorrect address provided by you, refusal of the package, or failure to pick up the package from a carrier location, you may be responsible for additional shipping charges.
10. Contact Us: If you have any questions about our shipping policy, please contact us at info@gotsul.com
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1. Duty Charges:
For orders to the United States, please note that duty charges may apply. These charges are not included in the product price or shipping cost displayed at checkout.
2. Responsibility for Duty Charges:
Customers are responsible for any duty charges incurred upon importation of the products into the United States. These charges are typically collected by the carrier or customs authorities at the time of delivery or pickup.
3. Estimate of Duty Charges:
The amount of duty charges is determined by the customs authorities of the United States. We recommend contacting your local customs office or using online duty calculators to estimate potential charges before placing your order.
4. Declaration of Value:
We declare the actual value of the products on the customs declaration form. We do not mark packages as gifts or undervalue the contents as this is against international law.
5. Handling of Duty Charges:
If duty charges are imposed and not paid upon delivery, the shipment may be returned to us or abandoned. In such cases, additional shipping fees or restocking fees may apply if you choose to have the order reshipped or refunded.
6. Communication and Support:
If you have any questions or concerns regarding duty charges, please contact our customer service team at info@gotsul.com. We are here to assist you throughout the ordering process.
7. Policy Updates:
We reserve the right to update our duty charges policy at any time without prior notice. Please review this policy periodically for any changes that may affect your orders.
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Theses policies ensures transparency regarding shipping & duty charges associated with all orders, helping customers make informed decisions about their purchases.